AGB

These terms and conditions apply to contracts for the rental of pitches and rental properties from Camping Hümmlinger Land. By booking or registering, the camping guest expressly accepts the content of these terms and conditions. Deviating and/or supplementary agreements require the express written confirmation of the camping company.

conclusion of the contract

Bookings are confirmed in writing by email. If the customer does not have an email address, there is no entitlement to a written confirmation.

The contracting parties are the campsite and the customer. If a third party has made a booking for the customer, they are jointly and severally liable to the campsite together with the customer.

Services, Prices, Payment, Settlement

The campsite undertakes to keep the pitches and rental properties booked by the customer available and to provide the agreed services.

The customer is obliged to pay the applicable prices of the campsite for the provision of a pitch or rental property and for any other services used by the customer. This also applies to services and expenses incurred by the hotel for third parties (e.g. booking portal fees). The agreed prices include the respective statutory sales tax.

The prices for the current season can be found online at www.huemmlingerland.de. The prices are shown in the booking confirmation. This written confirmation takes precedence.

The rental properties are paid for in advance, at the latest upon arrival. The pitches are settled upon departure.

down payments

Pitches: Deposits are to be paid within seven days of booking.

Rental properties: Deposits are due within seven days of booking. The remaining amount is due ten days before arrival. If the period between booking and arrival is less than ten days, the entire amount is due immediately.

If the deposit is not paid within the above-mentioned deadline, the campsite is entitled to cancel the booking without giving any further reasons.

resignation

The customer can cancel the booking at any time without giving reasons. In the interest of both parties, this cancellation must be declared in writing. The decisive factor for the time of cancellation is the receipt of the letter at the campsite. This can be done by post or email.

The campsite retains the right to the agreed remuneration even if the customer does not use the pitch or rental property. The reasons for non-attendance are irrelevant.

To reduce the risk for the guest, the loss of rent in the event of cancellation will be charged as follows:

• Cancellation more than 30 days before arrival: 15,- € processing fee
• Cancellation 29 to 14 days before arrival: 50% of the booking price according to the current price list
• Cancellation 13 to 7 days before arrival: 75% of the booking price according to the current price list
• In case of later cancellation or no-show, 90% of the booking price according to the current price list will be charged

In the event of an early departure after a prior booking, there is no entitlement to a refund for the unused booking days.

To avoid cancellation fees, the conclusion of a travel cancellation insurance (see booking process) is recommended. The cover comes into effect if the people listed in the booking are unable to travel or have to leave early due to illness (submission of a medical certificate) or the death of a first-degree relative (proof required). Travel cancellation protection can only be taken out when booking and not afterwards. The cost of travel cancellation protection is 5% of the total price.

In addition, from February 27, 2024, we will offer the option of last-minute cancellation option With this option you can cancel your booking without giving any reason up to 24 hours before arrival. You will then receive a full refund of the travel price you have already paid - of course without the last minute cancellation fee. The cost of this option is 25% of the total price and can only be completed during the booking process and not afterwards.

withdrawal of the campsite

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period of time, the campsite is also entitled to withdraw from the contract within this period (e.g. failure to pay a contractually agreed deposit).

If the campsite withdraws for legitimate reasons, the customer is not entitled to compensation.

provision, handover and return

The customer and his/her fellow travelers are obliged to behave in accordance with the campsite rules. These are displayed in our display case and can be provided in writing upon request. In the event of serious violations of the campsite rules, the campsite operator is entitled to terminate the rental agreement without notice.

The rented pitch or rental property must be treated with care. Damage caused by the customer, his fellow travelers or visitors must be reported and compensated.

The customer does not acquire any right to the provision of a specific pitch or rental property unless this has been expressly agreed in writing. We reserve the right to change pitch allocations if this is necessary for special reasons. The booked category will at least be maintained or improved.

The agreed arrival and departure dates are binding. Requested changes will be checked and implemented if possible.

Booked rental properties are available to the customer from 3:00 p.m., and booked pitches from 1:00 p.m. on the agreed arrival day. The customer has no right to earlier availability.

On the agreed departure day, the pitches must be vacated by 12:30 no later than the agreed departure date. The rental properties must be vacated and made available by 11:00 a.m. After these deadlines, the campsite can charge 50% of the daily rate for use beyond the contractual term until 3:00 p.m. and 100% thereafter. The assertion of other legal rights remains reserved. We are entitled to demand the amounts required to repair any damage.

In the event of late arrival, no-show or early departure, the operator must be informed in good time. If a pitch or rental property is not occupied by the tenant by 11:00 a.m. on the day following the agreed rental start date, the operator reserves the right to rent it to someone else. However, there is no obligation to rent it to someone else.

In case of early departure, the full amount for the booked and unused days will be due.

Liability

The campsite is not liable for any loss or damage to motor vehicles, trailers, motorcycles, caravans, mobile homes or tents parked or maneuvered on the campsite's property and their contents, except in cases of intent or gross negligence.

final provisions

Changes and additions to the contract or the general terms and conditions are made in writing. Unilateral changes or additions by the customer are invalid.

The place of performance and payment is the location of the campsite.

Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.

Camping Hümmlinger Land, February 27, 2024