AGB

These terms and conditions apply to contracts for the rental of pitches and rental properties from Camping Hümmlinger Land. By booking or registering, the camping guest expressly accepts the content of these terms and conditions. Deviating and/or supplementary agreements require the express written confirmation of the camping company.

Conclusion of contract

Bookings are confirmed in writing by email. If the customer's email address is not available, there is no right to a written confirmation.

The contractual partners are the campsite and the customer. If a third party has ordered for the customer, he or she is liable to the campsite together with the customer as joint and several debtors.

Services, prices, payment, offsetting

The campsite undertakes to keep the pitches and rental objects booked by the customer available and to provide the agreed services.

The customer is obliged to pay the campsite's current prices for the provision of the pitch or rental property and the other services used by him. This also applies to services and expenses incurred by the hotel to third parties (e.g. booking portal fees). The agreed prices include the respective statutory sales tax.

The prices for the current season are available online at www.huemmlingerland.de. The prices are shown in the booking confirmation. This written confirmation takes precedence.

The rental properties are paid for in advance, at the latest upon arrival. The pitches will be charged upon departure.

Deposits

Pitches: Deposits must be paid within seven days of booking.

Rental properties: Deposits must be paid within seven days of booking. The remaining balance is due ten days before arrival. If the period between booking and arrival is less than ten days, the entire amount is due immediately.

If the deposit amount is not paid within the above-mentioned deadline, the campsite is entitled to cancel without giving any further reasons.

resignation

The customer can withdraw from the booking at any time without giving reasons. In the interest of both parties, this withdrawal must be declared in writing. The decisive date for the withdrawal is the receipt of the letter at the campsite. This can be done by post or email.

The right to the agreed remuneration remains for the campsite, even if the customer does not occupy the campsite or the rental property. The reasons for not attending are irrelevant.

In order to reduce the risk for the guest, the loss of rent in the event of cancellation will be billed as a flat rate as follows:

• Cancellation more than 30 days before arrival: €15 processing fee
• Cancellation 29 to 14 days before arrival date: 50% of the booking price according to the current price list
• Cancellation 13 to 7 days before arrival date: 75% of the booking price according to the current price list
• In the event of later cancellation or no-show, 90% of the booking price according to the current price list will be charged

In the event of an early departure with a prior booking, there is no entitlement to a refund for the unused booking days.

In order to avoid cancellation costs, the conclusion of a Travel cancellation protection (see booking process) recommended. The insurance applies if the people listed in the booking do not travel with you or have to leave early due to illness (presentation of a medical certificate) or the death of a first-degree relative (proof required). Travel cancellation protection can only be taken out when booking and not afterwards. The cost of travel cancellation insurance is 5% of the total price.

In addition, from February 27th, 2024 we will offer the option during the booking process Last minute cancellation option to complete. With this option you can cancel your booking up to 24 hours before arrival without giving reasons. You will then receive a refund of the entire travel price you have already paid - of course without the last minute cancellation fee. The cost of this option is 25% of the total price and can only be completed during the booking process and not afterwards.

Cancellation of the campsite

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period of time, the campsite is also entitled to withdraw from the contract during this period (e.g. failure to meet the contractually agreed deposit).

If the campsite's withdrawal is justified, the customer has no right to compensation.

Provision, handover and return

The customer and his fellow travelers are obliged to behave on the campsite in accordance with the campsite regulations. This is displayed in our display case and will be handed out in writing upon request. In the event of gross violations of the campsite regulations, the campsite operator is entitled to terminate the rental agreement without notice.

The rented stand or rental property must be treated with care. Damage caused by the customer, his fellow travelers or visitors must be reported and compensated.

The customer does not acquire any right to the provision of a specific stand space or rental property unless this has been expressly agreed in text form. We reserve the right to change space allocations if this is necessary for special reasons. The booked category is at least maintained or improved.

The agreed arrival and departure dates are binding. Desired changes will be checked and implemented if possible.

Booked rental properties are available to the customer from 3:00 p.m., booked pitches from 1:00 p.m. on the agreed arrival day. The customer has no right to earlier availability.

On the agreed departure day, the pitches must be vacated by 12:30 p.m. at the latest. The rental properties must be vacated and available by 11:00 a.m. After these deadlines, the campsite can charge 50% of the daily price for use beyond the contract until 3:00 p.m. and 100% thereafter. The assertion of further legal rights remains reserved. In the event of damage, we are entitled to demand the amounts necessary to repair it.

In the event of late arrival, no-show or early departure, the operator must be informed in good time. If a stand or rental property is not occupied by the tenant by 11:00 a.m. on the day following the agreed start of the rental, the operator reserves the right to rent it out elsewhere. However, there is no obligation to rent the property to someone else.

In the event of early departure, the amount for the booked and unused days will be due in full.

Liability

The campsite is not liable for loss or damage to motor vehicles, trailers, motorcycles, caravans, mobile homes or tents parked or maneuvered on the campsite property and their contents, except in cases of intent or gross negligence.

Final provisions

Changes and additions to the contract or the general terms and conditions are made in text form. Unilateral changes or additions by the customer are invalid.

The place of fulfillment and payment is the location of the campsite.

Should individual provisions of these General Terms and Conditions be or become ineffective or void, this will not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply.

Camping Hümmlinger Land, February 27, 2024