Frequently Asked Questions (FAQ)

With an advance booking, you can arrive at your pitch from 1 pm.

For arrivals without a booking, our opening hours apply.

Our rental accommodation is available from 3:00 p.m. each day.

The entrance barrier is open until 11:00 p.m.

If you book in advance, you can arrive until 11:00 p.m., regardless of our opening hours.

If you haven’t booked in advance, please take note of our opening hours.

For rental accommodations, we can leave a key for you. Please let us know if you’ll be arriving outside reception hours.

Our pitches are available from 1:00 p.m. on arrival day until 12:30 p.m. on departure day.

A late departure is only possible if you book an additional night.

The price includes 4 kWh of electricity per day (for bookings made after November 2025).

Any additional electricity usage will be charged at €0.65 per kWh. Bookings made before November 2025 are charged for electricity based on actual consumption.

Electricity is included in full for the sleeping barrels.

All pitches have a 16-amp electrical connection.

We use remote meter reading.

The electricity supply switches on automatically when you enter through the barrier.

At check-out, we switch off the electricity manually and charge for the actual usage.

Our Wi-Fi is available on all pitches and in our rental accommodation.

Tree coverage may limit access to the camping barrels.

Wi-Fi is free to use.

You can find the password in our app, in your booking confirmation email and at reception.

Streaming is generally possible.

Restrictions may apply during busy periods.

Our cancellation policy is set out in our Terms and Conditions.

You can find these on our website.

You can add travel cancellation cover during the booking process.

The fee is 5% of the total trip price.

The cover applies in the event of illness or death of a close relative in the first degree.

Bad weather is one of the most common reasons for cancellations.

However, we can’t control the weather.

When you book, we reserve the pitch for you and plan our staffing and stock accordingly.

The cancellation policy set out in our Terms and Conditions also applies here.

You can also add an optional last-minute cancellation option during the booking process.

This allows you to cancel free of charge up to 24 hours before arrival.

This option cannot be added after booking.

Booking in advance is not essential.

Many campers appreciate the flexibility of arriving without a booking.

You can arrive without a booking, subject to availability.

We recommend booking early during busy periods.

Yes, you can add this option during the booking process.

This allows you to cancel free of charge up to 24 hours before arrival.

It is not possible to add this to your booking afterwards.

We offer annual and winter pitches.

Winter pitches can be booked directly online. View offers

For annual pitches, please contact us directly.

The annual pitch costs €89 per month.

Electricity usage is charged separately, along with annual fees for water, wastewater, the electricity hookup and waste disposal.

The winter pitch costs €379 in total from November to March.

Electricity is charged according to consumption here.

Registering this as your primary residence is not permitted.

We offer special deals throughout the year.

Find our latest offers here.

We accept the ACSI discount card during selected periods.

You can find the valid dates on the ACSI website or in the catalogue.

The discount card must be presented no later than one day after arrival.

A deposit of 50% of the total holiday price is required before arrival.

If the full price of your stay has already been paid and a discount card is submitted afterwards, the discount can no longer be applied.

Yes, the pool is free for our overnight guests.

Depending on the weather, we open the pool in April and keep it open until late summer. The opening hours are posted at the pool entrance.

Yes, the pool is heated, and its roof means you can enjoy a swim even in rainy weather.

Yes, the pool is fenced. The gate is locked outside opening hours.

No, dogs are not allowed in the fenced area around the pool, mainly for hygiene reasons.

No, the showers can be used without coins.

Barbecuing is permitted at the campground.

Gas, electric and charcoal grills are permitted.

There are additional barbecue facilities for larger groups in the tent camping area.

Barbecuing is not permitted in the sleeping barrel area.

We offer breakfast, cocktails, and hot and cold drinks.

We also serve tarte flambée and pizza, to take away or enjoy on our outdoor terrace.

You can find information about local restaurants in our guest app.

Yes, we offer a bread roll service.

Please order your rolls at reception or via our app the day before.

Alternatively, you can have breakfast with us.